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OurServices

Seven core service lines covering every stage of the customer journey, from first contact and sales to support and back-office processing.

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01 / 07

Domestic &InternationalCall Centre

Professionally managed voice operations for customers across India and overseas markets, with trained agents, quality monitoring and flexible shift coverage.

  • Inbound customer care & helpdesk
  • Outbound calling campaigns
  • Multilingual support in English, Hindi & regional languages
  • International voice processes for UAE, US, UK & Australian time zones
  • Call quality monitoring & audits
  • Escalation & complaint management
02 / 07

Conventional &Islamic Banking

Specialised teams for conventional and Islamic banks, NBFCs, fintechs and insurers, handling sales, service and verification with the care financial customers expect.

  • Covered card & personal finance sales
  • Customer onboarding & KYC verification
  • Account and card servicing support
  • Collections & payment reminder calls
  • Insurance & takaful tele-sales and renewals
  • Document collection & verification
03 / 07

Inbound &Outbound Sales

Revenue-focused teams that convert enquiries into customers and reach new prospects with well-scripted, compliant outreach.

  • Inbound sales & order taking
  • Outbound telesales campaigns
  • Cross-sell & up-sell to existing customers
  • Appointment setting & demo booking
  • Renewals & customer win-back
  • Sales funnel & conversion reporting
04 / 07

BPO & ITESOperations

End-to-end business process and IT-enabled services that help you run leaner, faster operations.

  • Email & chat support
  • L1 technical helpdesk
  • Data processing & management
  • Order & transaction processing
  • Content review & moderation
  • SOP documentation & process improvement
05 / 07

Customer Support& Lead Generation

Keep customers happy and your pipeline full, with omnichannel support paired with targeted lead generation.

  • Support across voice, email, chat & social
  • Ticket management & resolution
  • Customer feedback & satisfaction surveys
  • B2B & B2C lead generation
  • Lead qualification & nurturing
  • Database building & enrichment
06 / 07

Recruitment& Training

We source, assess and train talent for our own floors and for clients who need ready-to-work teams.

  • Volume hiring for customer-facing roles
  • Screening, assessments & interviews
  • Induction & process training
  • Communication, soft skills & voice training
  • Product & compliance training
  • Ongoing coaching & refresher programmes
07 / 07

Back-Office &Administrative

Accurate, secure handling of the everyday work that keeps your business running.

  • Data entry & digitisation
  • Document processing & indexing
  • Verification & validation checks
  • Records & database management
  • Billing, invoicing & reconciliation support
  • MIS reporting & administrative support